Voxmail AI Privacy Policy

Last updated: June 26, 2025

This Privacy Policy explains how Gigalabs (PVT) Limited ("we", "our", or "us") collects, uses, and protects your information when you use the Voxmail platform, including services branded as Voxmail AI. All references to "Voxmail" or "Voxmail AI" refer to the same unified service operated by Gigalabs (PVT) Limited.

1. Information We Collect

a. Information You Provide

  • Account Information: Name, email address, password, profile image (if applicable).
  • Audio Content: Voice recordings, voice messages, or audio files you upload or record.
  • Contact Information: Email addresses or contact lists you import or message.
  • Feedback/Support Requests: Any info you provide when contacting support.

b. Automatically Collected Information

  • Usage Data: IP address, browser, device info, pages visited, timestamps.
  • Log Data: Server logs, error reports, session data.
  • Cookies & Tracking: Used for analytics, session management, and functionality.

2. How We Use Your Information

  • Provide, maintain, and improve the Voxmail Services.
  • Transcribe and process audio content as requested by you.
  • Send communications on your behalf (with your consent).
  • Communicate about updates, features, and support.
  • Monitor usage, detect fraud, and ensure security.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Cloud storage, AI processing, email delivery, analytics.
  • Legal Authorities: If required to comply with law or protect rights and safety.
  • Business Transfers: If acquired or merged, your data may transfer.

4. Your Rights & Choices

Depending on your jurisdiction (e.g., GDPR, CCPA), you may:

  • Access or download your data.
  • Correct or delete your info.
  • Object to or restrict processing.
  • Withdraw consent.

To exercise these rights, contact us at support@voxmail.ai.

5. Data Retention

We retain data only as long as necessary to provide the service and comply with legal obligations. Audio may be deleted after inactivity or on request.

6. Security

We apply industry-standard security practices, but no system is completely secure. Use strong passwords and report suspicious activity.

7. Children's Privacy

Voxmail is not intended for children under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy periodically. We'll notify you of material changes. Continued use indicates acceptance of updates.

9. Contact Us

Questions or concerns? Contact Us at the following

Voxmail AI Email:  support@voxmail.ai